Welcome to the The Ritz Carlton Residences Waikiki Beach Guest Services Portal
Orders/Deliveries Submit your order conveniently online for your guests. Orders received after 6:00 p.m. may be returned the following day. In that case, please email us your order details and we will be sure to reply the next day. Delivery window is 9 a.m. to 5 p.m. If you wish to have your order delivered at a different time, please contact us when you place the order. Additional charges may apply for deliveries to non-hotels.
Invoices/Billing Payments are not required upon checkout, instead all orders will be billed on the 15th or 30th of each month.
Cancellations If you wish to cancel your order once it has been placed, you may be charged a cancellation fee. Please contact LILYROSE at once.
Flowers/Plants Due to Covid-19 and the season, flowers are hard to come by. If a customer has a specific flower in mind, please let us know two weeks in advance. We will do our best to use those flowers, but please understand that they may not be available.